Shipping Policy
Hey there! Thanks so much for visiting my online store. I want to make sure you know exactly what to expect when it comes to shipping, so here’s the lowdown:Processing Time
Once you place an order, I’ll need 3-5 business days to carefully prepare your item for shipping. I create or package everything with care, and I want to make sure it’s perfect for you.Shipping Time
After your order is processed, it will be shipped out. Shipping times can vary depending on your location:Within the U.S.: Shipping typically takes 3-7 business days.
International: Shipping can take anywhere from 7-21 business days, depending on your location and local postal services.
Shipping Costs
Shipping costs are calculated at checkout and are based on your location and the size of your order. You’ll see the total cost before you complete your purchase. Tracking
As soon as your order ships, I’ll send you a tracking number. You can use this to keep an eye on your package and know exactly when it’s going to arrive.
Customs and Import Taxes
If you’re ordering from outside the U.S., please note that your package may be subject to customs duties, import taxes, or other fees. These are your responsibility, so please check with your local customs office if you have any concerns.
Delays
I do my best to get your order to you as quickly as possible, but sometimes there are delays beyond my control (like postal service issues or customs). If something like this happens, I’ll keep you updated.
Contact Me
If you have any questions about your order or shipping, don’t hesitate to reach out. You can contact me via my artist listing page, and I’ll get back to you as soon as I can.Thanks again for supporting my work—I’m so excited for you to receive your piece!
Refund Policy
I really hope you love what you’ve ordered, but if for any reason you’re not satisfied, here’s how refunds work:Eligibility: If your item arrives damaged or isn’t what you ordered, I’m happy to offer a refund. Please contact me within 14 days of receiving your order to start the process.Process: To request a refund, just email me at [your email address] with your order details and photos of the issue. Once approved, I’ll process your refund within 7 business days.Non-Refundable Items: Custom orders (see the typical commissions process page to mitigate buyer's remorse), sale items are final and non-refundable.
Cancellation / Return / Exchange Policy
I understand that sometimes plans change. Here’s how cancellations work:Before Shipping: If you need to cancel your order, please reach out to me within 24 hours of placing it. I’ll cancel it and issue a full refund.After Shipping: If your order has already been shipped, I’m unable to cancel it, but you can still return it for a refund once it arrives (see the refund policy above).If you’d like to exchange an item, I’m here to help:Eligibility: Exchanges are available for items in their original condition. Please contact me within 14 days of receiving your order to arrange an exchange.Process: To start an exchange, email me at [your email address] with your order details. You’ll be responsible for return shipping costs, and I’ll cover the cost of sending the new item to you.Custom Orders: Unfortunately, I’m unable to offer exchanges on custom or personalized items.